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Shipping & Returns

1. UK Delivery:

 

All orders placed before 11.45am (GMT) on a business day we aim to ship the next working day (Mon – Fri 9am-5pm), providing card security checks are complete, and stock availability is confirmed. Orders placed after 11.45am will be shipped the following business day. All deliveries require a signature. You will be notified via email by the courier when your order is dispatched and given a tracking code. This excludes large lighting and furniture or made-to-order items - our customer services team will contact you to make special delivery arrangements. On occasion we will not be able to uphold next day delivery and will endeavour to notify customers.

Next Day Delivery:

Homeware and Accessories (and mixed baskets):

Under £100.00: £5.00 
Over   £100.00: Free

There may be cases when products are shown as 'In Stock' but if there is low or limited stock there may not be enough to fulfill your order, you will be notified and an alternative delivery date will be offered.

2. International Delivery Information

 

At present, we deliver to the following countries:

Belgium, Denmark, Finland, France, Germany, Austria, Bosnia- Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Iceland, Italy, Lichtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Latvia, Serbia, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

If you do not see your country listed, please contact us for shipping information.

 

 

Zone   1

Zone   2

Zone   3

Countries

Netherlands

Luxembourg

Liechenstein

Ireland

Austria

Switzerland

Belgium

Italy

Czech   Republic

France

Slovak   Republic

Poland

Germany

Spain   (Mainland Only)

Bosnia-Herzegovinia

Slovenia

Estonia

Croatia

Denmark

Hungary

Greece

 

Portugal

Iceland

 

Bulgaria

Serbia

 

 

Lithuania

Sweden

 

 

Latvia

Norway

Rate

£15.00  

£20.00

£30.00

Dispatch

2-3   days

3-4   days

4   - 5 days

 

Please note, delivery charges are calculated with Delivery Duty Unpaid, therefore, you are liable for any import duties and taxes that may be incurred. We regret that Zaha Hadid Design is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office.

Prices are quoted in GBP and Euros include VAT at 20% (UK tax) and are subject to change if the rate of VAT changes before your order is accepted. All prices are quoted inclusive of postage and packaging.